CALL CENTER
Call cenrer is nothing but a place where ,controlled customers desired.Another hand call center is basically a way of conducting business through the telephone.A number of agents can operate it at a relatively low cost. Another words call center is a group of employees who take care of customer in different ways. The support can be for using telephone,fax,e-mail and the Internet services.
Answers to all accounts related queries are at the customer's fingertips via the call center. For examples ,a customer can make a request to a call center ,at a bank,for a loan approval status.This request can be made either through a telephone,Internet or via fax.The bank uses some work flow software to automate the business application processing for a loan approval.The call center of the bank is connected to this software and agents at call center will take help of this software to verify the status of loan approval.The agents can then respond instantly and accurately to the customer's request.Besides,a call center can also be for convenient sale,service,billing and administrative support or simply transfer information through the telephone. Most of the call centers adopt telephony and related IT as their backbone of business.Besides the basic telephone service,which connect the customer's premises to the public switch Telephone network on a rental basis,a call center is also linked directly to several destinations around the world via the international Direct Dialing services.The public switched data services provide secure, fast and flexible transmission and reception of data between personal computer terminals or host computers located both locally and internationally.Some call centers are also equipped with Automatic Call Distribution.ACD is recent technological advancement.The ACD automatically routes the incoming calls on a priority basis and thereby reduces the manpower requirement .
Call center are suited for holes ,airlines reservation center,Computer and software manufacturer's customer's centers,operations required by delivery services,inquiry center for engineering,chemical or pharmaceutical products,banks ,etc.
Call cenrer is nothing but a place where ,controlled customers desired.Another hand call center is basically a way of conducting business through the telephone.A number of agents can operate it at a relatively low cost. Another words call center is a group of employees who take care of customer in different ways. The support can be for using telephone,fax,e-mail and the Internet services.
Answers to all accounts related queries are at the customer's fingertips via the call center. For examples ,a customer can make a request to a call center ,at a bank,for a loan approval status.This request can be made either through a telephone,Internet or via fax.The bank uses some work flow software to automate the business application processing for a loan approval.The call center of the bank is connected to this software and agents at call center will take help of this software to verify the status of loan approval.The agents can then respond instantly and accurately to the customer's request.Besides,a call center can also be for convenient sale,service,billing and administrative support or simply transfer information through the telephone. Most of the call centers adopt telephony and related IT as their backbone of business.Besides the basic telephone service,which connect the customer's premises to the public switch Telephone network on a rental basis,a call center is also linked directly to several destinations around the world via the international Direct Dialing services.The public switched data services provide secure, fast and flexible transmission and reception of data between personal computer terminals or host computers located both locally and internationally.Some call centers are also equipped with Automatic Call Distribution.ACD is recent technological advancement.The ACD automatically routes the incoming calls on a priority basis and thereby reduces the manpower requirement .
Call center are suited for holes ,airlines reservation center,Computer and software manufacturer's customer's centers,operations required by delivery services,inquiry center for engineering,chemical or pharmaceutical products,banks ,etc.
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